Question 1

Where are you located?

Accepted Answer

Our store is based in Accra – Lartebiokorshie. You're welcome to visit us during opening hours.

Question 2

How long does delivery take?

Accepted Answer

Accra: 1–2 business days. Tema and its environs: 1–3 working days. Other regions: 1–4 business days. Some remote areas may not be serviceable by our couriers.

Question 3

What payment methods do you accept?

Accepted Answer

We accept Mobile Money, Visa, Mastercard and bank transfers.

Question 4

Can I return an item?

Accepted Answer

All sales are final. Exchanges are allowed only for verified factory defects, reported within 24 hours of purchase. Items must be unused, in original condition, with original packaging. No refunds after purchase. See our Refund & Return Policy for full details.

Question 5

Are your products genuine?

Accepted Answer

Absolutely. We only stock trusted brands and inspect every item before it leaves our store.

Question 6

Do you offer gift wrapping?

Accepted Answer

We currently do not offer gift wrapping, but we look forward to introducing this service soon.

Frequently Asked Questions